Abstract:
Sri Lanka Telecom (SLT) stands as a stalwart in the ICT sector, facilitating connectivity and
infrastructure services for over 163 years. Evolving from its inception as SLT-MOBITEL, the
company has traversed a trajectory of growth, now serving a vast customer base exceeding nine
million. As a digital services provider, SLT emphasizes its pivotal role in fostering global
connections through participation in submarine cable systems. With robust financial standing and
a workforce of over 6,800 employees, including a dedicated security department, SLT safeguards
its operations, critical to national security.
Employee engagement emerges as a cornerstone for organizational success, notably impacting
performance and productivity. Transformational leadership principles, epitomized by Bass and
colleagues, underscore the significance of leaders in motivating and inspiring subordinates,
fostering innovation and commitment. However, the interplay he relationship between
transformational leadership and employee engagement within the specific context of SLT's
security services remains underexplored, representing a notable research gap.
This proposed research endeavors to bridge this void by exploring the connection between
transformational leadership and employee engagement among junior security officers within
SLT's security services. Through a survey conducted among a selected sample size of 100, the
study seeks to understand the influence of transformational leadership styles on employee
engagement. Initial findings suggest a positive influence, highlighting the significance of
leadership practices in fostering engagement and performance within security teams.
Ultimately, this research not only contributes to scholarly discourse by addressing a critical gap
in existing literature but also offers practical insights for organizational leaders within the realm
of security management, guiding strategies to enhance employee engagement and operational
effectiveness within Sri Lanka Telecom Security Management Group.
