STUDY THE IMPACT OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE ENGAGEMENT AT SRI LANKA TELECOM SECURITY MANAGEMENT GROUP (WITH SPECIAL REFERENCE TO THE JUNIOR SECURITY OFFICERS)

Abstract

Sri Lanka Telecom (SLT) stands as a stalwart in the ICT sector, facilitating connectivity and infrastructure services for over 163 years. Evolving from its inception as SLT-MOBITEL, the company has traversed a trajectory of growth, now serving a vast customer base exceeding nine million. As a digital services provider, SLT emphasizes its pivotal role in fostering global connections through participation in submarine cable systems. With robust financial standing and a workforce of over 6,800 employees, including a dedicated security department, SLT safeguards its operations, critical to national security. Employee engagement emerges as a cornerstone for organizational success, notably impacting performance and productivity. Transformational leadership principles, epitomized by Bass and colleagues, underscore the significance of leaders in motivating and inspiring subordinates, fostering innovation and commitment. However, the interplay he relationship between transformational leadership and employee engagement within the specific context of SLT's security services remains underexplored, representing a notable research gap. This proposed research endeavors to bridge this void by exploring the connection between transformational leadership and employee engagement among junior security officers within SLT's security services. Through a survey conducted among a selected sample size of 100, the study seeks to understand the influence of transformational leadership styles on employee engagement. Initial findings suggest a positive influence, highlighting the significance of leadership practices in fostering engagement and performance within security teams. Ultimately, this research not only contributes to scholarly discourse by addressing a critical gap in existing literature but also offers practical insights for organizational leaders within the realm of security management, guiding strategies to enhance employee engagement and operational effectiveness within Sri Lanka Telecom Security Management Group.