Abstract:
This study examines the impact of the High Performance Work Practices
(HPWPs) on the Organizational Citizenship Behavior (OCB) of the
employees in the star class hotels in Sri Lanka via mediating Organizational
Justice (OJ) and Organizational Commitment (OC). This is a multi-level
study. The population of the study consists of all the star class hotels ranging
from one to five star located within Colombo City and the Greater Colombo
Region, which is a total of 22 hotels. However, only 15 hotels have
participated in the survey due to various reasons. The main and the specific
objectives of this study is to identify the relationship between the HPWPs and
OCB of employees in the star class hotels in Sri Lanka via mediating OJ and
OC, than to understand the relationships between HPWPs, OJ, OC and OCB
of the employees in star class hotels in Sri Lanka. In order to accomplish the
objectives of this study, two structured questionnaires are administered. To
assess the HPWPs, the data is obtained from a sample of 200 senior
managers including either the General Manager or the Chief Executive
Officer in the sampled hotels. To gather the information pertaining to the
frontline employees’ OJ, OC and OCB, a separate questionnaire is
distributed among the 500 employees and only received a response from 239.
To analyze the data to test the hypotheses of this study, Pearson’s Correlation,
Multiple Regression Analysis are used. The statistical results of this study revealed that although there is no direct relationship between the HPWPs and
OCB, an indirect relationship exists between the HPWPs and OCB via OJ
and OC. Also OJ and OC are significant mediators on the relationship
between HPWPs and OCB. There are positive and significant relationships
between the HPWPs, OJ, OC and to except the relationship between the
HPWPs and OCB.
