HIGH PERFORMANCE WORK PRACTICES AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF THE STAR CLASS HOTELS IN SRI LANKA : UNLOCKING THE EMPLOYEES’ BLACK BOX

Abstract

This study examines the impact of the High Performance Work Practices (HPWPs) on the Organizational Citizenship Behavior (OCB) of the employees in the star class hotels in Sri Lanka via mediating Organizational Justice (OJ) and Organizational Commitment (OC). This is a multi-level study. The population of the study consists of all the star class hotels ranging from one to five star located within Colombo City and the Greater Colombo Region, which is a total of 22 hotels. However, only 15 hotels have participated in the survey due to various reasons. The main and the specific objectives of this study is to identify the relationship between the HPWPs and OCB of employees in the star class hotels in Sri Lanka via mediating OJ and OC, than to understand the relationships between HPWPs, OJ, OC and OCB of the employees in star class hotels in Sri Lanka. In order to accomplish the objectives of this study, two structured questionnaires are administered. To assess the HPWPs, the data is obtained from a sample of 200 senior managers including either the General Manager or the Chief Executive Officer in the sampled hotels. To gather the information pertaining to the frontline employees’ OJ, OC and OCB, a separate questionnaire is distributed among the 500 employees and only received a response from 239. To analyze the data to test the hypotheses of this study, Pearson’s Correlation, Multiple Regression Analysis are used. The statistical results of this study revealed that although there is no direct relationship between the HPWPs and OCB, an indirect relationship exists between the HPWPs and OCB via OJ and OC. Also OJ and OC are significant mediators on the relationship between HPWPs and OCB. There are positive and significant relationships between the HPWPs, OJ, OC and to except the relationship between the HPWPs and OCB.