Abstract:
The information systems used to carry out or automate the HRM
functions of an organization is known as a “Human Resource
Information System” (HRIS). Many organizations employ HRIS to
streamline their HRM functions with the aim of achieving a competitive
edge over their competitors. However, the anticipated benefits of
implementing an HRIS will not be achieved due to the negligence or
omission of some important factors relating to HRIS. The end-user
satisfaction is one such salient factor that determines the success of an
HRIS. This study focuses to ascertain the factors that affect the enduser satisfaction on an HRIS and to explore whether there are key
factors that make a dominant impact on end-user satisfaction on a
HRIS with a special emphasis in the Sri Lankan context. Three
commercial banks in Sri Lanka were selected to gather data for this
study. The employees who are in the grade of “executive officer” level
working at the HR departments of the respective banks were the
targeted sample for data collection. Primary data was used for this study and was collected through a questionnaire. Among the variables,
complexity of HRIS, the quality of the IT department’s service and
HRIS security were identified as the dominant factors of end-user
satisfaction on HRIS. Therefore this research provides guidance for the
HRIS developers and the organizational decision makers in the
banking sector to focus on the aforementioned key determinants and
formulate necessary strategies to enhance the end-user satisfaction on
HRIS in order to earn the intended returns on HRIS investments.