THE DETERMINANTS OF END-USER SATISFACTION ON HUMAN RESOURCE INFORMATION SYSTEMS (HRIS): AN EXPLANATORY STUDY ON THREE BANKS IN SRI LANKA

Abstract

The information systems used to carry out or automate the HRM functions of an organization is known as a “Human Resource Information System” (HRIS). Many organizations employ HRIS to streamline their HRM functions with the aim of achieving a competitive edge over their competitors. However, the anticipated benefits of implementing an HRIS will not be achieved due to the negligence or omission of some important factors relating to HRIS. The end-user satisfaction is one such salient factor that determines the success of an HRIS. This study focuses to ascertain the factors that affect the enduser satisfaction on an HRIS and to explore whether there are key factors that make a dominant impact on end-user satisfaction on a HRIS with a special emphasis in the Sri Lankan context. Three commercial banks in Sri Lanka were selected to gather data for this study. The employees who are in the grade of “executive officer” level working at the HR departments of the respective banks were the targeted sample for data collection. Primary data was used for this study and was collected through a questionnaire. Among the variables, complexity of HRIS, the quality of the IT department’s service and HRIS security were identified as the dominant factors of end-user satisfaction on HRIS. Therefore this research provides guidance for the HRIS developers and the organizational decision makers in the banking sector to focus on the aforementioned key determinants and formulate necessary strategies to enhance the end-user satisfaction on HRIS in order to earn the intended returns on HRIS investments.