Abstract:
The impact of emotional intelligence (EI) on employee performance has received significant
attention in today's dynamic competitive business environment landscape. The impact of EI
on employee performance has piqued the interest of both researchers and practitioners.
According to previous research, emotional intelligence has a positive impact on employees’
job satisfaction, job performance, and overall workplace effectiveness.
Using Daniel Goleman's EI framework, this study aimed to discern the relationship between
EI components—self-regulation, self-awareness, motivation, empathy, and relationship
management—and employee performance while addressing prevalent challenges.
A survey was conducted with 15 non-executive employees of ABC Finance Company Matale
to investigate the relationship between EI and performance. The results show a positive
relationship between the EI components and employee performance. Notably, the lack of
recruitment efforts has harmed employees' ability to regulate emotions in the face of
increased workloads, comprehend their roles, maintain motivation, empathize with
colleagues, and engage in effective relationship management.
This study makes recommendations on a variety of fronts, including strategic recruitment
strategies, targeted training and development initiatives, improved workload management
practices, inclusive performance evaluations, improved cross-departmental collaboration, and
implementation of continuous feedback mechanisms. Based on the findings, these
recommendations aim to address current issues, restore emotional balance, and improve
overall employee performance at Finance Company Matale.
This study emphasizes the importance of EI in enhancing employee well-being and
productivity by elucidating its critical role in navigating workplace challenges and
delineating practical strategies to foster a conducive work environment.
