THE IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEE PERFORMANCE AMONG NON-EXECUTIVES IN FINANCE COMPANY MATALE

Abstract

The impact of emotional intelligence (EI) on employee performance has received significant attention in today's dynamic competitive business environment landscape. The impact of EI on employee performance has piqued the interest of both researchers and practitioners. According to previous research, emotional intelligence has a positive impact on employees’ job satisfaction, job performance, and overall workplace effectiveness. Using Daniel Goleman's EI framework, this study aimed to discern the relationship between EI components—self-regulation, self-awareness, motivation, empathy, and relationship management—and employee performance while addressing prevalent challenges. A survey was conducted with 15 non-executive employees of ABC Finance Company Matale to investigate the relationship between EI and performance. The results show a positive relationship between the EI components and employee performance. Notably, the lack of recruitment efforts has harmed employees' ability to regulate emotions in the face of increased workloads, comprehend their roles, maintain motivation, empathize with colleagues, and engage in effective relationship management. This study makes recommendations on a variety of fronts, including strategic recruitment strategies, targeted training and development initiatives, improved workload management practices, inclusive performance evaluations, improved cross-departmental collaboration, and implementation of continuous feedback mechanisms. Based on the findings, these recommendations aim to address current issues, restore emotional balance, and improve overall employee performance at Finance Company Matale. This study emphasizes the importance of EI in enhancing employee well-being and productivity by elucidating its critical role in navigating workplace challenges and delineating practical strategies to foster a conducive work environment.