Abstract:
Balancing both work and personal life is one of the biggest challenges that people are
experiencing in this modern era. Without a proper work-life balance, many people are
unsuccessful in their lives in terms of performing job and family life. Therefore, it is vital to
analyze how Work-Life Balance will help overcome conflicts between work and family life
The main objective of this study was to identify whether there is an impact of WLB on
employee performance. Consequently, this will help to identify the relationship between WLB
and employee job performance and also to identity what are the most salient WLB dimension/s
that has an impact on employee job performance. Based on the research objectives three
questions have been developed in order to be answered through the findings of this study.
A quantitative study was conducted, and 43 responses were collected after distributing a
structured questionnaire among executive level employees at the ABC company. The sample
technique used was judgmental sampling. Data were analyzed using SPSS 29 version, and two
main statistical tests were used to test the formulated hypothesis. Further, descriptive statistic
used to identify the frequency, mean and standard deviation of the sample. Based on the
correlation analysis, it was evident that there is a moderately positive relationship between each
WLB dimension (supervisor support, work leave policy and flexibility in working hours) and
employee job performance. Then, from the multiple regression analysis, it was revealed that
there is a significant impact of supervisor support on employee performance, as well as work
leave policy on employee performance. On the other hand, flexibility in working hours has a
positive relationship; however, it is not significantly impact on employee job performance, as
the ABC company already has a healthy policy related to working hours’ flexibility. The
findings of this study help to determine managerial implications on the day today work of BPO company, as well as for any future study related to this research area. Also, based on the limitations of this study, the company can take necessary steps to identify other factors that impact on employee job performance while considering potential strategies to overcome them.
