A STUDY ON THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE IN A LEADING ECOMMERCE ORGANIZATION

Abstract

Human Resource is a major feature which is used to add competitive advantage in many organizations. Thus it is vital to take care of the employees and take necessary actions to improve employee performance. However performance can be significantly either increased or decreased by the intervention of training and development to their career. Therefore the study analyses the impact of factors of training and development on work performance at the leading eCommerce organization in Sri Lanka. Training and development help employees to develop many insights to their life as well as their careers. Every individual is gifted with some sort of an ability to begin with and it‟s our duty to polish it optimize the skills, add more skills and use it to achieve the vision of our organization. Furthermore, it contributes to improve or decrease the quality of work. The main objectives of the study is identify the major factors of training and development having an influence to employee performance, and to find out the relationship between factors of training and development and employee performance and to identify suitable recommendations for implementing a proper training and development procedure for the company which would mainly focus on improving employee performance. Among many areas in Training and Development the researcher has elected four factors to be analyzed in this study. They are Training Need Analysis, Frequency of Training held, Method of Training conducted and the Quality of the trainer. All of these variables were analyzed with an association to the employee performance of the company. Subsequently the literature review evidently identifies the above factors with the views of preceding academics and based on previous literature. Afterwards preliminary study was carried out at the leading eCommerce organization and the list of hypothesis was developed. The population of the study and sample selected equates to the same amount of 50 employees in the eCommerce organization staff cadre. A structuredxi questionnaire was designed, pre-tested and used to collect data from the selected sample whilst secondary data was collected through reliable websites, company report and journal articles. The research findings revealed that all the components tested as per developed hypothesis showed that there is a positive relationship between Training and Development and employee performance. Therefore research findings specify that the employee performance of the staff cadre of the eCommerce organization has a relation to Training and Development provided by the company. Thus, it can be demonstrated that the Training and Development has a significant impact on employee performance.