Abstract:
The purpose of the study is to investigate the effects of high performance work practices
on performance of services offshore outsourcing firms in terms of innovativeness,
quality of service, and competitiveness. The novel character of this research is that it
investigated the effects of several high performance work practices on three outcome
variables, which until recently had been studied separately, within an extended
framework in a single study. Survey methodology was used and 424 respondents
who fulfilled the selection criteria set for the study, responded. The hypothesized
relationships were examined by structural equation modelling. It was found that high
performance work practices of talent engagement, knowledge availability, workforce
optimisation, managerial practices, and job related training are significantly positively
related to innovativeness, quality of service, and competitiveness. Further, the findings
provide empirical evidence that the three outcome variables are interconnected.
