Abstract:
This paper presents and discusses the results of an empirical study that investigated
the impact of supervisor support and work schedule flexibility on job stress and
turnover intention. In the study, supervisor support and work schedule flexibility are
considered as independent variables, job stress as the mediator and turnover intention
as the dependent variable. 350 self-administered survey questionnaires were distributed
among software developers full-time engaged in offshore outsourced software
development firms. 232 valid responses were returned, yielding a response rate of
66%. The three-step regression analysis procedure was used to test mediation
hypotheses using SPSS. It was found that job stress partially mediates the relationship
between supervisor support and turnover intention. Further, it was found that job
stress fully mediates the relationship between work schedule flexibility and turnover
intention. The results of the study imply that the increased levels of supervisor support
could lead to decrease in job stress, which subsequently could lead to decrease in
turnover intention. Similarly, the increased levels of work schedule flexibility could
lead to decrease in job stress, which subsequently could lead to decrease in turnover
intention.
