A STUDY ABOUT IMPACT OF EMPLOYEE ENGAGEMENT ON JOB SATISFACTION IN SRI LANKAN INFORMATION TECHNOLOGY SECTOR

Abstract

The impact of Covid-19 is felt around the world and is having a significant impact on Information Technology sector. Starting from impacts on raw materials supply, to disruption to the electronics value chain, to inflationary risk on products. From a positive viewpoint, the disruption has caused an acceleration of remote working, and a rapid emphasis on evaluating and de-risking the end-to-end value chain. IT spending forecasts indicate continued demand for cloud infrastructure services, and probable increases in investment on specialized software. This also anticipate increased demand for communications equipment and telecom services as organizations encourage employees to work from home. Companies with remote-working technologies are already witnessing increased demand as businesses increase their remote-working capabilities. Most establishments do not have a tech stack in place for a dependable business-continuity plan (BCP). Due to enhanced remote work situations, IT departments will play a bigger role in future BCPs, and will need help from IT service providers in procuring devices, setting up a robust, flexible, and secure network, IT security, disaster recovery systems, etc. The necessity for everfaster access to data and automation will enhance the attention on network equipment and communications as never before. Increase in the use of teleconferencing software as more technology companies encourage employees to telecommute will have potential benefits for companies that have technologies already deployed in that arena. Every organization is equipped with different types of employees to achieve their objectives. Hence, need to evolving employee skills, motivating them to high levels of performance and ensuring to preserve their commitment to the organization is essential. It is the fragment of the organization that is concerned with the “employee” dimension. Therefore, managing employee or human resource (HR) is the most important component in any organization. Opatha (2012)states Human Resource2 Management (HRM) is the efficient and effective utilization of human resources to achieve goals of an organization. Kelliher and Riley (2002)highlight evidence to support the view that the impact of HRM is greatest when it involves a set of coherent policies and practices, also consider that HR initiatives should be implemented as part of a cohesive package.