IMPACT OF WORK-RELATED STRESS ON EMPLOYEE PERFORMANCES IN HOSPITALITY INDUSTRY IN SRI LANKA: A CASE STUDY OF HERITANCE KANDALAMA HOTEL

Abstract

This research was conducted in evaluating the impact of work-related stress on employee performances at Heritance Kandalama Hotel. By analysing the existing literature work life balance, workload, employee relationships, and growth opportunities has been considered as the determinants of work-related stress in which hypothetical deductive research was conducted by the researcher with a sample of 100 employees in identifying the relationship of those four variables with employee performances. The data that has been collected by the researcher found to be producing sufficiently enough internal consistency at the reliability analysis and the demographic factor analysis indicated that the sample consisted with sufficiently enough demographic distribution among different demographic factors. The descriptive statistics analysis has identified the for independent variables and the dependent variable has been appreciated moderately by the participants which indicated possibilities for development. The correlation analysis has produced statistically significant positive correlation among independent variables and the dependent variable. The multiple regression analysis has identified the selected for variables in determining work-related stress capable in predicting work performances up to an extent of 76.9% in which it was identified work life balance creating a positive impact on employee performances and workload, Roy relationships, and growth opportunities creating a negative impact on employee performances which need close attention. Finally, the researcher has proposed recommendations to consider by the management that will help to radios the work-related stress and enhance work performances of the employees.