Empirical Investigation into The Correlation Between Key Performance Indicators (KPIs) and Employee Productivity A Case Study in The Sri Lankan Government Sector

Abstract

In the active landscape of the Sri Lankan government sector, increasing employee productivity is a main factor for organizational success and the development. This case study aims to empirically examine the correlation between Key Performance Indicators (KPIs) and employee productivity in the context of the Sri Lankan government sector. By targeting on an extensive case study approach, as a researcher I am looking at the relationship between established KPIs and their impact on overall efficiency and effectiveness of Sri Lankan government service personnel. This case study as a researcher I worked on a mixed-methods approach, but mainly concerns qualitative insights gathered through interviews and surveys. The study population comprises different government departments of ministries within the Sri Lankan government sector, allowing for a delicate investigation of the relationships between KPIs and employee productivity across various organizational units. The findings of this case study will contribute to the operating body of knowledge by providing insights into the specific KPIs that exhibit a significant correlation with employee productivity in the Sri Lankan government sector. Additionally, the case study aims to identify potential challenges and opportunities associated with the implementation of KPIs in this unique organizational context. This case study holds practical implications for government administrative service officers, government service policymakers, and ministries and department heads pursuing to enhance workforce productivity and performance. The outcomes are expected to inform evidence-based decision-making processes, foster a culture of continuous improvement, and guide the development of tailored strategies to enhance employee productivity within the Sri Lankan government sector. Ultimately, the study contributes to the broader discourse on performance management in the public sector and offers valuable lessons for similar contexts worldwide.