Gamified Human Resource Training impact to Employee Productivity A Review in Selected Services of Sri Lankan Service Sector

Abstract

In present organizations highly engaging with the Information Systems based models. Gamification in Human Resource Management now becoming a significant key process in HRpractices in many organizations. It’s a contemporary model; the paper attempts to examine the gamification integration with HR training module and its effect on employee productivity. Review article delves into the landscape of gamified human resource (HR) training within theservice sector of Sri Lanka, examining on major contributing service segments such as wholesale and retail services, transportation, telecommunications services, tourism and restaurants, banking and finance, and insurance services Central Bank of Sri Lanka (2016), (2020). This model developed over the late 90s conversely, in a dynamic business environment there were major developments. Given the context of Sri Lanka proportion of studies and published reports that have conducted in between 2000 to 2020. This comprehensive analysis aims to identify the extent of gamification in HR training in the service sector, and the effect of gamification on HR training in the service sector