Abstract:
Extant literature on training and development process and its relationship with employees’
performance are silent. We explore this vacuity in the chop bar industry by interviewing 700
employees in two sub-metropolitan assemblies in Kumasi, Ghana. We propose that the stages of
training and development process influence employees’ performance. The results support our
proposition and also produce five stages which constituting the stages of the training and
development process. In addition, the design stage emerged as the strongest predictor of
employees’ performance---the most important stage of the training and development process in
the industry.
