Impact of Knowledge Management on Employee Performance at a selected Software Engineering Company in Colombo Sri Lanka

Abstract

This study looks into the effect of knowledge management on employee performance at a specific software engineering firm in Colombo, Sri Lanka. In today's competitive and fast expanding software business, efficiently managing and exploiting information is critical to corporate success and employee performance. The main objective of the study is to evaluate how these knowledge management practices affect employee performance within the organization. Specific objectives include assessing the impact of knowledge acquisition, knowledge sharing, knowledge creation, and knowledge retention on employee performance and identifying strategies to improve knowledge management practices that can enhance employee outcomes. This study takes a quantitative approach, with the methods organized around the Research Onion Model. A sample of 98 employees was chosen using basic random sampling. A systematic survey was used to obtain data on employees' impressions of the company's knowledge management procedures as well as their own individual performance. To evaluate the associations between the selected variables, statistical procedures such as correlation and regression analysis were used, with SPSS version 29. The findings reveal a positive relationship between effective knowledge management practices and improved employee performance. Specifically, knowledge sharing and retention were found to have a significant impact on employee efficiency, creativity, and satisfaction. Employees reported that gaps in knowledge management, particularly in knowledge retention, have negatively influenced their job performance. The study suggests that improving knowledge management processes inside the organization may lead to improved employee performance and overall organizational success. Based on these findings, the paper makes recommendations for upgrading knowledge management techniques, such as improving knowledge exchange platforms and developing more effective knowledge retention processes. The report also indicates topics for further investigation into the long-term consequences of knowledge management on employee performance in the software engineering sector.