EMPLOYEE PERCEPTION ON THE EXISTING PERFORMANCE EVALUATION SYSYTEM: AN EMPIRICAL INVESTIGATION AT STAR-TEL (PVT) LTD

Abstract

This study attempted to understand the employee perception on the existing performance evaluation system of the Star-Tel (Pvt.) Ltd. At the time of this research study the company has been using a performance evaluation system that is based on the forced distribution method for categorizing employee performance and subsequent rewards. Although there are many previous studies about forced distribution method done on factors affecting employee performance, there are only a very few researches conducted in the telecommunication industry. In this study, three independent variables, or in other words factors, related to employee perception on performance evaluation method that affect employee performance, were tested for its applicability at Star-Tel (Pvt.) Ltd. The data was collected through a questionnaire. According to the results obtained it was revealed that employee performance has significant positive relationships with employee satisfaction on Performance Management (PM) method, perceived fairness of PM method and employee morale on PM method. Based on the findings of this study the above positively related factors are recommended to the managements of the respective organizations to improve their respective performance evaluation systems. Accordingly, the researcher presented recommendations to the management. Further, the limitations of this study were also identified and the researcher has given directions for future research in this area.