IMPACT OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: A STUDY OF EXECUTIVES IN JB APPAREL

Abstract

The main purpose of this study was to identify the impact of Emotional Intelligence on Organizational Citizenship Behaviour. Further, the current researcher identifies the relationship between Emotional Intelligence and Organizational Citizenship Behaviour and also the impact for the four dimensions of the independent variable on the dependent variable were measured separately in order to have a better understanding of the situation. Further, this was a field study, because the data was collected from the natural working environment and was carried out as a cross-sectional study among a sample of 70 executive level employees selected from a population of 85 executives at JB Apparel, Apparel sector of Jafferjee Brothers Group of Companies, Colombo, Sri Lanka. After determining the sample size based on the sampling size calculation table of Krejcie & Morgan (1970), random sampling was applied to distribute the questionnaires to the sample of 70 executives. The study was done using the survey method where the data was collected by administering a structured questionnaire which consisted of 40 questions/statements with a 5 point scale. To analyze data gathered SPSS 23 (Statistical Package for the Social Science) was used. To interpret the data which analyzed, the researcher presented the results using the descriptive statistics, correlation coefficient, and simple regression analysis. Statistical results revealed that there is a significant impact of Emotional Intelligence on Organizational Citizenship Behaviour of the executive level employees. Findings revealed that out of the four dimensions (Self Emotional awareness, Use of Emotion, Others’ Emotional Appraisal and Regulation of Emotion) three dimensions of Emotional Intelligence, namely Self Emotional awareness, Use of Emotion and Regulation of Emotion have a significant impact on the dependent variable, Organizational Citizenship Behaviour. Cross validation of the findings of this study to be done in different industries and different cultures comparatively among a bigger sample in subsequent studies is recommended, which will add more insights to the substance of the present study.