Flexible Working Arrangements and Employee Performance: A Review on Service Sector

Abstract

In modern organizations, Flexible working arrangements (FWAs) are precisely vital work formation in workforce scheduling. Steadiness in employees have identical effect on performance. Engage on maintain balanced work formulation able to enhance possibility in accomplishing the expected outcomes from employee and employer basis. By reducing retention and increase in well-being of the employees are regular positive outcome. Study examined on FWAs and employee performance: identifying the existing arrangements and its effects on employee performance. One of the main drawback that identified in context of Sri Lanka, studies that have been forced into service sector remains unclear because considerable proportion of studies concentrated into particular organization Reviewing on past two decades’ library researchers with integrate on review questions in a systematic discussion which implemented methodology for the study. In viewing FWAs; flexible leave systems, careers formation, flexibility in job sharing and scheduling are frequent arrangement that had positive effect on employee productivity. Information and Technology service organizations are regularly implement those working formation into their working structure, nevertheless Retail service, Hotels and Tourism service sector process on a lower formulation in flexible work structures. In Finance and Banking services had exceptional reveal in work formation. FWAs can be vary from depend on nature of the services that effects on productivity enrichment of the employees.