Impact of Emotional Intelligence, Emotional Labour and Employee Commitment on Employee Productivity

Abstract

This study intends to find out how Emotional Intelligence (EI), Emotional Labour (EL) and Emotional Commitment (EC) impact Employee Productivity. The relationship among above mentioned independent and dependent variables has been analyzed in a service sector environment located in the Western Province of Sri Lanka. This research study will be a significant one to any service sector organisation’s work environment because no matter how well employers train their employees, employees are human and they run their career marathons along with their basic human emotions. A random sample of 50 employees has been selected from 5 random branch units out of 13 which belong to the organization’s Western Region cluster, regardless of their job grade, as all branch-level employees maintain direct contact/interaction with clients/customers. Data was collected using a questionnaire which consisted of 54 questions using MSCEIT and 5 Point Likert Scale measurement methods. The data analysis included correlation analysis and regression analysis. According to the findings, it was evident that there is a positive co-relationship between employee productivity and emotional intelligence, employee productivity and emotional labour, and employee productivity and employee commitment. Based on results obtained through SPSS calculations, it has been proved that EI, EL and EC have a significant impact on Employee Productivity.