Students’ Perceptions of The Use of Zoom and WhatsApp for the Delivery of Advanced Certificate in Science Programme in A State University of Sri Lanka During the COVID 19 Pandemic

Abstract

In the face of the unprecedented challenges posed by the Covid-19 pandemic, the adoption of online learning platforms became an indispensable measure to sustain the continuity of contact sessions within the Advanced Certificate in Science (ACS) program. The programme was conducted by the Foundation Academic unit attached to the Faculty of Natural Science of The Open University of Sri Lanka (OUSL) The population and sample size of the study were 846 students of the Advanced Certificate in Science programme of the OUSL Mixed sampling method was used. Among the diverse array of platforms considered, Zoom and WhatsApp emerged as pivotal tools for the effective delivery of course materials amid the global health crisis. The central objective of this research was to delve into the nuanced perspectives of students enrolled in the Advanced Certificate in Science program concerning the utilization of Zoom and WhatsApp during their remote contact sessions. To address the imperative need for remote attendance while adhering to stringent Covid-19 health protocols, a virtual classroom was strategically established through the integration of Zoom and WhatsApp. The research homed in on students who were part of the 2018/2019 academic cohort for the Advanced Certificate in Science program. Methodologically, data triangulation was meticulously achieved through structured interviews conducted via the Zoom platform, with participation from a cohort of 50 students. A comprehensive and holistic approach was adopted, employing a mixed-method research design that seamlessly integrated both quantitative and qualitative analyses of data obtained through meticulously designed online questionnaires. Administered via Google Forms, the survey instrument encapsulated a diverse array of dimensions within the student population. It encompassed an exploration of demographic characteristics, program specifics, online learning attributes, and students' nuanced perspectives on the efficacy of online learning, with a particular focus on Zoom and WhatsApp. The subsequent processing and analysis of data was carried out through sophisticated statistical tools, namely IBM SPSS and MS Excel. Descriptive statistics were systematically applied to comprehensively address all response variables, while the Chi-square test methodically assessed the defined research objectives. The findings of this study elucidated that Zoom sessions played a pivotal role in facilitating a seamless learning experience, contributing significantly to an enriched comprehension of course materials. The versatility of the platform extended to its effectiveness in supporting Day classes and Continuous Assessment Tests, with students actively participating in these online sessions. Importantly, the integration of technology did not pose a hindrance; rather, the use of Zoom lecture records was acknowledged as particularly advantageous by the student cohort. Notably, students expressed satisfaction with the quality of Zoom teaching, emphasizing positive sentiments regarding time management and peer interaction. Moreover, the study shed light on the instrumental role played by WhatsApp in fostering interactive learner groups. These research findings hold substantial implications for program administrators, providing invaluable insights to enhance the overall delivery of the Advanced Certificate in Science (ACS)program. In the Sample population Female students exceeded mail students that is 65% students were Female. A total of 70.9% of students were unemployed. Total of 21.9% students were employed in the private sector When considering the province vise Distribution of the sample population. 26.9% students were from the western Province,22.5% students were from the Central Province, Eastern and other provinces. In the Advanced Certificate in Science programme (ACS) a total of 69.3 % students were studying in level 11 and 30.7 % students were studying in Level 1 of the (ACS) programme and 29.7% of the students were following the physics mathematics combinations. Most of the learners, 75%, were satisfied with their selection of the programme (ACS). According to the results, most of the students used smart phones 68.8% for the Zoom sessions. Students of the ACS programme provided internet access by Mobile broadband or Wi-Fi. 77% of learners were satisfied with the internet connection. In the sample population of the students were familiar with Zoom Technology (53%+20%). The study underscores the adaptability of technology in the educational landscape, particularly during challenging circumstances, and emphasizes the positive impact of online platforms on student engagement and ultimately, learning outcomes.