Abstract:
Despite substantial evidence for the negative effect of turnover on performance,
several studies also note offsetting positive effects hereby recognizing an optimal
rate of turnover. These mixed results stress the need to examine under which
conditions turnover is more harmful or beneficial to the organization. Using panel
data from 30 divisions of the same agency, this study examines the impact of process
conformance – the extent to which there are prescribed standards and rules related
to the task. Results support a non-linear, inverted U-shaped relationship for those
tasks with a high process conformance
