Causes and prevention of high employee turnover within the hospitality industry: A literature review

Abstract

This article seeks to investigate the causes of high employee turnover in the hospitality industry with the intention of recommending strategies for the retention of employees. The hospitality sector is characterized inter alia by high labour turnover worldwide. The researcher adopted a desktop approach to identify causes of high employee turnover and consequently discussed strategies that hospitality managers can apply to reduce employee turnover in their establishments. A wide range of secondary sources of data was consulted to obtain an in-depth appreciation of the problem being investigated. The mainstay for any professional research must be the utilisation of peer reviewed and edited articles. Therefore, sources of data for this article included local and international peer reviewed conference proceedings, workshop proceedings and published articles. Using a literature review, this paper described the research approach and techniques utilized in this work comprehensively and subsequently, secondary data was systematically analysed. The article concludes with recommendations to assist hospitality management reduce employee turnover. This research contributes to literature on employee turnover and prevention in the hospitality sector.