Abstract:
This study investigates the relationship between employee turnover and performance in
retailing. To achieve this aim, we used data from a single company with several comparable
branches and tested whether stores with lower employee turnover have better financial and
organizational results (sales and workplace accidents, respectively). This study also analyzes
whether Human resources practices, such as rewards, recognition and training, affect
employee turnover. The empirical results indicate a strong relationship between employee
turnover and sales, supporting results from previous studies. However, the additional
relationships were not confirmed. The results do not rule out some hypotheses about the
relationship between employee turnover and labor accidents, and further suggest that human
resources management practices may increase employee turnover, depending on their
motivation and strategic alignment.
