Abstract:
There is a general consensus regarding the effects of high staff turnover on the smooth running of various institutions. The
purpose of this study is to establish the effect of staff turnover on performance of employees in the North West Provincial
Department of South Africa. Questionnaires and document analysis were blended to capture authenticity and exhaustiveness
of the data. Participants included the 70 employees in the said department who all filled and returned the questionnaire. Both
inferential and descriptive statistics were used to present the results. A chi-square analysis was used as a method for data
analysis in this study. Descriptive statistics were also used to describe the profiles of employees. The findings showed that the
majority of employees are dissatisfied due many reasons and this causes lots of voluntary resignations among employees. Low
productivity in the department is as a result of employee dissatisfaction borne as a result of management’s ignorance. The
study recommends that the department should improve on mechanisms of getting feedback from its staff members regarding
problems that have been identified as causes of high staff turnover rates. In addition, staff taking over duties performed by
those who exited must be given proper orientation and recognition for going an extra mile. It was further recommended to the
management of this organisation to give an exceptional attention to controllable factors such as, performance appraisals,
salaries, interrelations between staff, orientation of newly appointed employees, etc. A relevant continual training was also
recommended to prepare employees for promotions and development
