Abstract:
The hospitality industry refers to organisations that provide accommodation and food services
for people when they travel. The hospitality industry is also known as a “people business”. The
hotels and catering organisations underperform, still deliver inadequate services, and provide
limited facilities compared to similar businesses in the same region. This can have a negative
impact on the tourism industry in Laos. HRM potentially contributes to employee work
performance in the organisation. The performance of employees in hotel organisations can be
judged or measured by their attentiveness, their friendliness, their appearances, their attitudes,
and the way they carry out and perform their assigned tasks. Most of the respondents feel that
their organisations create the conditions whereby they are motivated to work harder. The hotel
industry recognises the importance of training in relation to their work performed. The main
factor that brings about high level of job satisfaction and motivation is salary.
