Abstract:
The aim of this research is to explore the relationship between corporate social re sponsibility, employee engagement, and organizational performance in Jordanian
mobile telecommunication companies. A total of 350 questionnaires containing 37
items were used to collect information from the respondents. Multiple and simple
regression analyses were conducted to test the research hypotheses. Results of the
current study revealed that corporate social responsibility (both internal and exter nal) and employee engagement (vigor, absorption, and dedication) have a significant
positive relationship with organizational performance. Also, the results revealed that
there is a significant positive relationship between corporate social responsibility
(internal CSR and external CSR) and employee engagement. The Baron and Kenny
mediation model and Sobel test were used to test whether employee engagement
mediated the relationship between corporate social responsibility and organizational
performance. The results showed that employee engagement fully mediated the rela tionship in a significant way. The results of the current study have many managerial
implications for mobile telecommunication companies. In order to enhance organ izational performance, decision makers must work on creating and maintaining an
efficient corporate social responsibility agenda, which would increase employees’
engagement in their work which will lead to improved performance outcomes
