Abstract:
Broad claims have been made regarding the extent to which the construct
of emotional intelligence (EI) can be utilised as a driver of competitive
advantage and superior profitability. Indeed, since the concept’s inception
by Mayer, DiPaolo and Salovey (1990) and Salovey and Mayer (1990),
many theorists have espoused the benefits felt by organisations endowed
with individuals who possess high levels of EI, and have advocated the
value of developing and enhancing such intelligence.
