Abstract:
Emotional Intelligence (EI) must somehow combine two of the three states of mind cognition and affect, or
intelligence and emotion. Emotional intelligence refers to the ability to perceive, control, and evaluate emotions.
Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an
inborn characteristic. A number of testing instruments have been developed to measure emotional intelligence,
although the content and approach of each test varies. If a worker has high emotional intelligence, he or she is
more likely to be able to express his or her emotions in a healthy way, and understand the emotions of those he
or she works with, thus enhancing work relationships and performance. Emotional Intelligence is not about being
soft! It is a different way of being smart - having the skill to use his or her emotions to help them make choices
in the moment and have more effective control over themselves and their impact on others.
