Abstract:
Diversity and inclusion have been increasingly recognized and are the most
utilized organizational resources over the last three decades. However, research
has demonstrated that many organizations may not have the requisite diversity in
their midst. Research further highlights that employees might feel that few of their
components of their social identities may be valued and included, leaving them
feeling excluded. These attitudes may influence employee behaviors, leading to
low morale, high absenteeism, low job satisfaction, negative word of mouth, and so
on, which will eventually make the estranged employee leave the job/organization.
Understanding the impact of diversity and inclusion on individual, group, and
organizations performance is analyzed through employee engagement by developing
a framework. To develop a framework that provides rigorous theoretical evidence for
its ability to determine whether an organization has indeed engendered an inclusive
and engaging environment for its employees is the goal of the chapter.
