Abstract:
Competencies of human resource, which are considered as factors creating innovation and value to organizations, are
becoming extremely important for organizations. An understanding of competency-based development will improve
employees’ performance and therefore will help to improve the performance of the organization. Our research was
conducted in Istanbul by using convenient sampling method on 175 participants working in banking,
telecommunications, health care, aeronautical and food industries. According to the results of the research,
employees’ perceptions regarding the relevance and fairness of competency models have a positive effect on
employability outcomes and organizational citizenship behavior. It has been concluded that social exchange has a
moderating role on this positive effect
