Abstract:
The purpose of this research is to study Human Resources Competencies and the way of
Strategic Human Resources Management in the Malaysian Telecommunication Industry
particularly to identify the different competencies that engaged companies possess and
drawing a Competency Matrix relating to that. It is also intended to compare the
achievement of the industry in this area according to Malaysia’s Vision 2020. This study
is done via survey questionnaire for gathering primary data from employees of Malaysian
Telecommunication Industry. The total number of 120 employees responded to the
survey. The findings revealed that Employee Education, Employee Interest, and
Employee Ethics are significantly regarded and implemented as Human Resource
competencies among employees of the Malaysian Telecommunication Industry.
