Abstract:
Proponents of artificial intelligence (AI) have envisaged a
scenario wherein intelligent machines would execute rou tine tasks performed by humans, thus, relieving them to
engage in creative pursuits. While there is widespread fear
of corresponding job losses, organizational think tanks
vouch for the synergistic culmination of human–machine
competencies. Using the dynamic skill, neo-human capital
and AI job replacement theories, we contend that the
introduction and adoption of AI calls for employees to
upskill themselves. To determine the key skills deemed
critical for the upskilling of employees, we interviewed 20
experienced professionals in multinational corporations
(MNCs) in the information technology sector in India.
Deploying Gioia’s methodology for qualitative analysis, our
investigation revealed five critical skills for employee
upskilling: data analysis, digital, complex cognitive, decision making and continuous learning skills
