Abstract:
: HR is facing the transformation challenge and
disruptive impact of AI in its functions. In this study, we shall
bring into light certain challenges faced by AI in HR and the
technological counter solutions to it that have been reinstated.
Many companies like IBM, have reengineered its HR service
delivery strategy to render intelligent agents to the services being
provided toits managers and associates, answer their queries and
suggest decisive aspects of employees roles, careers, rewards,
compensation and learning. Also United Health Group is on
building a graph database which uses AI to identify
improvements in efficiency and quality of services. Such
instances create the need to study the reaction of the Gen y which
composes more than the 50% of the working population i.e
population under 25 and around 65% is under the age of 35 and
their reaction to the transformation in HR systems to it quotes
Forbes study1,7, 27
.
A qualitative study was carried out and Gen Y professionals
were interviewed to seek the feedback. The HR themes and
functional areas were identified which are perceived as areas
where application of AI is possible. A deep-learning model using
Neuroph Studio was created to capture the perception of the
young working professionals. The study brings out the statistics
to a clear majority of the sample to believe that AI must be
implemented in the current HR systems. The research is useful to
current practitioners of profession of HR. The study implies that
AI will enter HR roles and working population is ready for it.
The study is good indicator for artificial intelligence developers
as areas of application are identified.
