Abstract:
This study investigates the impact of an expert system used as
a decision aid in a job evaluation system. Both performance outcomes
and psychological outcomes are analyzed in an experiment in which
the intended users of the expert system served as subjects. The study
draws largely from behavioral decision theory for its theoretical
support. Although this study examines an expert system within an
HRM context, the results are useful as one test of expert system
efJcacy within the more general area of managerial decision making.
