Effect of Role Stress on Turnover Intention of Non-Executive Staff in a Selected Hotel in Sri Lanka

Abstract

Turnover intention has always been a major concern topic of hospitality industry. Moreover, it has become one of the critical and challenging issues for all types of business because of the negative implications towards management. Finding the cause and addressing it is very important for the business to be successful. Turnover crises have had great impacts on the selected hotel of researcher’s dissertation. This study seeks to find out more about the relationship between role stress and employees’ turnover intention and its practical implications for the hotel industry in terms of the impact of role stress on employees’ turnover intention. Therefore, this study of turnover intention among hotels employee will conducted with two main objectives: that were to determine the influence of organizational stress on employee turnover intention of non-executive level employees’ in subject hotel and to examine the most important organizational stress factors which affect for employee turnover intention as well. A structured questionnaire was distributed among the sample that consisted of 144 employees of the hotel. A total of 138 employees of the hotel were respondent and the survey of study ran at least for more than two months to get the data. Using survey questionnaire and multiple regression analysis used to examine the relationship between independent variables and dependent variable. The findings of this study suggest that there is a significant and positive relationship between role stressors and employees’ turnover intention.