Abstract:
Constant changes created by the global market have
led software organizations to depend increasingly on their
intellectual capital, its human resources. In this context, the
lessons learned are presented as an important resource to aid in
the preservation and control of this intellectual capital. This
paper aims to present a process model focused on gradually
implement activities to improve the human resources
management. Furthermore, this is also used to manage and share
a repository of organization's intellectual capital, through a
stream of lesson learned management. This process model was
applied in software house located in a Brazilian public university.
Their results showed improvements in both human resource
management and in preserving the intellectual capital of the
organization. Thus, this paper contributes to the scientific
community by presenting a process model focused not only on
improve the human resources management but also to increase
intellectual capital of the organization.
