Abstract:
The objective of this research is to understand the link and evolution between the concepts of knowledge
management, organizational learning and memory. Seeking a better clarification of concepts, discussing
them in the theoretical field, understanding their evolution in the last decades. A systematic literature
review was developed by synthesizing concepts. From two databases, a total of 2511 scientific articles
between 1960 and 2017 were analyzed, divided into two studies. Organizational learning is seen as a
dynamic process based on knowledge and is translated through various levels of activity. The ability
of an organization to use and leverage the knowledge is heavily dependent on its Human Resources,
which are effectively who creates, shares and uses that knowledge. Knowledge management is seen
as the management of the processes of creation, storage, access, and dissemination of the intellectual
resources of an organization. Organizations must consider your main objective as increasing the capacity
of individuals and organizational knowledge enhancers. Managers should pay special attention to the
more general knowledge associated with the context ofthe firm, as it supports the introduction of various
types of innovation. Knowledge can be encouraged by a set of collaborative practices of HRM. We can
consider organizational learning as a process and organizational memory as the corresponding output.
Thus, establishing the relationship that the organizational memory is a consequence of organizational
learning.
Key concepts that can be used in the new future research are summarized, highlighting its application
and diagnosis for organizations, fomenting the strategic decision-making.
