Abstract:
Studies on HRM practices at different levels have been an area of interest for
researchers for several decades because of the expansion of the industries and
innovative practices which enable an organisation to retain and utilise the Human
resource effectively. As the 21st century has seen a tremendous growth in the service
sector especially the telecommunication industry where the service providers were
growing it is crucial for the organisations to retain and care for their employees and to
improve their competitive advantages. Hence this study was undertaken in a Malaysian
telecom major to identify the impact of HR practices( Training, Compensation and
employee participation) on employee performance. Samples were collected using
questionnaire from 102 employees in order to test the hypothesis. Regression analysis
was done using SPSS to find out the impact of independent variables on employee
performance. It was found that there was a significant relationship and impact of
training and compensation plans on employee performance whereas employee
participation had less impact on employee performance.
