Abstract:
Strategic Planning is one of the management tools most used by institutions
that seeks to translate the organization's strategy, define its strategic
objectives, identify the main existing bottlenecks and anticipate changes. The
indicators are allies of planning and fundamental to the control of processes,
because they make it possible to monitor goals, correct problems and
propose alternatives for solving possible problems. Therefore, this research
consists of verifying the actions outlined in strategic planning in the public
sector, using the balanced scorecard tool. For that, a systematic literature
review was used as the methodological procedure as the main theme the use
of the BSC as a strategic management tool in the public sector. Around 2.003
articles relevant to the proposed theme were identified, selected from 2015-
2020, of which 11 deal directly with the use of the BSC. As a result, the survey
found the concern that public organizations have been demonstrating in
perfecting their strategic plans by adapting the BSC to the reality of the
public sector so that they provide better services to society
