Virtual HR: The impact of information technology on the human resource professional

Abstract

Accelerated investment and innovation in information technology (IT) offers prospects for conducting business in ways that are radically different from the past. Despite the growing presence of IT within organizations, however, we do not have a clear understanding of how IT impacts the role of professionals. We address this issue by investigating how jobs in one professional occupational segment, human resources (HR) professionals are influenced by ex tensive use of IT within the human resource department. Specifically, we examine how HR professionals handle HR information as well as the expectations placed on them resulting from an increased reliance on IT. Our findings suggest that IT enables HR professionals to more efficiently access and disseminate information while it also influences what is expected of them. Implications and future directions are discussed.