Workforce Diversity and Employee Performance: An Empirical Study of Telecom Organizations

Abstract

The changing nature of the workforce has become one of the major significant aspect as well as a challenge for organizations across the world. People from different races, genders, regions, cultures etc. are coming to work together on the same platform. The diversity in the workforce is increasing all over the world. The representation of minorities, women, people of different age groups etc. are increasing in organizations, thus changing the workforce makeup of the organizations. Diversity has been defined in various ways with different authors defining diversity by linking it to different dimensions. It has been defined in terms of age, race, ethnicity, national origin, gender, disability and religion (Wheeler, 1994). Thus diversity can be described as every feature in which people differ in one or the other way (Hayles, 1996). Organizations nowadays not only have a diverse employee base but also have to face a diverse consumer base. The ongoing increase in the employee diversity has resulted in the increased interest of scholars towards this field. The main aim of this research is to study the influence of diversity dimensions on the employee performance in the organizations. The study was performed on various telecom organizations in Delhi/ NCR. And the results of the study revealed that employee performance is unrelated to employee diversity.